At Brighter Miles, we value your trust and aim to ensure fairness and clarity in our refund process. Below you’ll find details on how refunds are handled for different scenarios, along with our commitment to supporting your claims where possible.
Our travel consultancy services begin as soon as you engage us to plan your journey. These fees cover time, expertise, and arrangements already made on your behalf and are therefore non-refundable after we’ve initiated your request or confirmed a booking.
Our service/consultancy fees are non-refundable once a booking process has started or has been confirmed with third-party providers. This ensures we can continue to provide personalized and prompt services to all our clients.
Refunds for airline tickets, hotels, tours, or other third-party products depend entirely on each provider’s policy. While we advocate on your behalf and assist in submitting claims, we cannot influence the provider’s final decision or timelines.
Any refund for flights, hotels, or other services is subject to the terms of the third-party provider. We will assist you in submitting refund requests where applicable but cannot guarantee approval. Refund timelines can vary depending on the provider’s processing speed.
If you cancel your request before we’ve confirmed any third-party booking, you may qualify for a full or partial refund of your initial payment. A small administrative fee may be deducted to cover costs incurred during preliminary planning and correspondence.
If you cancel a request before we have confirmed any third-party booking, you may be eligible for a partial or full refund, minus administrative processing fees. This helps cover resources already allocated to your enquiry.
Unexpected disruptions such as airline strikes, hotel overbookings, or weather-related cancellations are beyond our control. However, our team will work diligently to arrange alternatives and guide you through filing refund or compensation claims with the respective provider.
In cases of flight cancellations, delays, or provider-side issues, we will assist in rebooking or refund claims, but the outcome depends on the policies of the airline, hotel, or supplier. We encourage purchasing travel insurance to minimize financial risks from such events.
To initiate a refund, contact our support team within 7 days of the issue arising. Please include your full name, booking ID, and reason for the request. We will acknowledge your request promptly and keep you updated throughout the process.
To request a refund, email refund-policy@brighter-miles.com with your full name, booking ID, and reason for cancellation within 7 days of the issue arising. We aim to process requests efficiently and transparently.
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